Privacy Policy
This policy explains how Britannia Essentials ("we", "us") collects and uses your personal data when you visit our website or buy from us. We are the controller of your personal data. If you have any questions, you can contact us at britanniaessentials5@gmail.com.
What personal data we collect
- Order information: your name, billing and delivery address, email address, phone number and the products you order. Payment details are handled by our payment providers; we do not store your full card number.
- Device and browsing information: your IP address, browser type, time zone, the pages you view, the products you look at, how you arrived at our site and how you interact with it. This is collected using cookies, log files, tags and similar technologies.
- Communications: any messages you send us, such as emails about an order.
How we use your data and why
- To process and deliver your order (including payments, shipping, invoices and order updates). Legal basis: performing our contract with you.
- To contact you about your order and to answer your questions. Legal basis: contract and our legitimate interests in providing good service.
- To prevent fraud and keep the website secure. Legal basis: our legitimate interests.
- To improve our website and understand how it is used. Legal basis: your consent where required for non-essential cookies, otherwise our legitimate interests.
- To send you marketing, such as offers by email, only where you have agreed to receive it. You can withdraw your consent at any time by using the unsubscribe link or by emailing us. Legal basis: consent.
- To meet our legal obligations, such as tax and accounting rules. Legal basis: legal obligation.
Cookies
We use cookies and similar technologies. Essential cookies are needed for the website to work, for example to remember what is in your basket. Other cookies, such as analytics and advertising cookies, are only used with your consent where the law requires it. You can change your choices through the cookie banner on our site and through your browser settings.
Who we share your data with
We share your data only with organisations that help us run the store, and only as needed. These include our e-commerce platform provider (Shopify), payment providers, delivery and logistics partners, website analytics providers, and, where you have consented, marketing and advertising partners. We may also share data where the law requires it or to protect our legal rights. We do not sell your personal data for money.
International transfers
Some of the companies we work with are based outside the United Kingdom, including in the United States. Where your data is transferred outside the UK, we make sure appropriate safeguards are in place, as required by UK data protection law.
How long we keep your data
We keep order information for as long as needed to fulfil your order and to meet legal obligations. Accounting and tax records are usually kept for up to 6 years. Marketing data is kept until you withdraw your consent. After that, we delete or anonymise your data.
Your rights
Under UK data protection law you have the right to: access the personal data we hold about you; have inaccurate data corrected; have your data erased in certain circumstances; restrict or object to our use of your data; receive your data in a portable format; and withdraw your consent at any time. To use any of these rights, email britanniaessentials5@gmail.com. We will respond within one month.
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to deal with your concerns first.
Children
Our website is not intended for anyone under 18, and we do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in the law. The latest version will always be on this page.
Contact us
For questions about this policy or your data, email britanniaessentials5@gmail.com.